Reference

Our Legal Framework for Your Account

When you open an account with maminet, your rights and our obligations are shaped by the laws where you play.

Account Security StandardsData Protection & RetentionWithdrawal VerificationContact & Request Rights
Explore the Lobby Read FAQ
maminet Our Legal Framework for Your Account
REACH OUR TEAM

How to Contact Us About Legal & Account Issues

Team online

Live Chat Support

Open your account, navigate to the help icon in the lobby footer, and start a chat. Our team responds within minutes during business hours, Monday to Sunday, 08:00–22:00 Jakarta time. Use chat for urgent account access, withdrawal holds or data requests.

Email Support

Send account or legal questions to our support address listed in your account settings under Help. We reply within 24 hours on business days. Email is best for formal requests, data deletion notices, or policy clarification.

In-Account Help Center

Browse FAQs and policy summaries inside your maminet account under Settings > Legal & Support. Most questions about withdrawal delays, identity verification and data rights are answered there with step-by-step guides.

WE PROTECT YOU

Your Data, Security & Account Rights on maminet

Data Handling

Your name, payment details and account history are stored in encrypted, isolated systems. We do not share your data with third parties unless local law requires it for verification or fraud prevention. You can request a copy of your data at any time via the Help Center.

Cookie & Tracking

maminet uses cookies to keep you logged in, remember your settings, and detect suspicious account activity. You can manage cookie preferences in your browser; account login and security checks will still function. Session cookies expire after 30 minutes of inactivity.

Account Security

Every maminet account is protected by password encryption and optional two-factor authentication via SMS. We log all withdrawals and flag unusual access patterns. If you suspect breach, contact support immediately—we freeze the account while we verify.

Data Retention

We keep your active account data (deposits, game history, KYC details) for the lifetime of your account. After you request closure, we retain records for 7 years to meet local tax and fraud-prevention law, then delete them permanently.

Your Rights

You can request to see, correct, or delete your personal data under local privacy law. Submit requests via the Help Center or email. We respond within 30 calendar days and confirm deletion once processing is complete.

Change Requests

To update your name, email, withdrawal bank account, or payment method, open Settings in your lobby and follow the verification steps. Some changes require proof of identity; support will guide you through the upload process.

Common Questions About Your Account & Rights

Your account balance remains yours. We segregate player funds from operational accounts under local law. If operations cease, local regulators guide fund return via the payment methods you used to deposit—DANA, OVO, GoPay, QRIS or bank transfer—within 60 days.

Yes. Open your account Settings, navigate to Account History, and download your deposit, withdrawal, and game records as a file. You can also request a formal data export via the Help Center; we send it within 5 business days as a PDF.

We ask for your legal name, date of birth, and national ID number (KTP) on signup. For withdrawals over certain amounts, we request a photo of your ID or a recent bank statement. This prevents fraud and meets local anti-money-laundering rules.

Open Settings > Account > Close Account and confirm. We freeze the account immediately. Any balance is returned to your linked payment method within 3 business days. Closed accounts cannot be reopened; you must create a new account to play again.

No. We do not sell your personal data. We share information only with payment providers (DANA, OVO, GoPay, QRIS), fraud-prevention services, and local authorities where law requires it. You can read the full privacy terms in your account Help Center.

We retain your account records for 7 years after closure to comply with Indonesian tax and financial crime prevention law. After that period, we delete all personal data permanently. You cannot recover deleted data.

Contact support immediately via live chat or call the number in your Settings. We will lock your account, ask you to reset your password, and review login history to identify unauthorized access. Change your password from a secure device and enable two-factor authentication.

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