Reference

Our Terms & Conditions: Your Account, Your Rights

When you open an account on maminet, you agree to the rules that keep your wallet safe, your deposits clear quickly, and your withdrawals processed fairly.

Account activation in secondsDANA, OVO, GoPay, QRIS depositsWithdrawal verification process24/7 support for your questions

Explore the Lobby Read FAQ

How These Terms Shape Your maminet Account

maminet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions apply to every account holder. When you create your maminet wallet and load funds via DANA, OVO, GoPay or QRIS, you're confirming you've read and accepted these rules. Access to the lobby, live tables and our sportsbook depends on local law. Your

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account is yours alone — never share your login or deposit method with anyone else. We retain account data and transaction history for the length of your membership plus two years after closure, as required by Indonesian payment law. If you spot a transaction error or
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dispute, contact our support team through the in-app chat or email; we'll investigate and respond within five business days.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP ANYTIME

Where to Go When You Have Questions

Team online

In-App Chat

Open the chat bubble in the lobby or on your account page. Our team in Jakarta answers most messages within 15 minutes during business hours and within an hour outside them.

Email Support

Send questions to our support inbox — responses arrive within one business day. Attach screenshots if you're reporting a payment or account issue for faster resolution.

Account Settings

Visit your profile page to review Deposit references, payment methods, and account status. Make changes anytime; new settings take effect on your next deposit.

YOUR ACCOUNT SAFETY

How We Protect Your Account and Your Data

Payment Data

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store full card numbers or bank details — only a payment token tied to your account for fast future deposits.

Account Security

Your password is hashed and salted. We recommend changing it every 90 days. If you suspect unauthorized access, reset your password immediately and notify support via chat.

Withdrawal Verification

All withdrawals require identity verification using your registered email and phone number. This step takes 2–5 minutes and protects against account takeover.

Cookie and Tracking

We use cookies to remember your lobby preferences and keep you logged in. You can disable non-essential cookies in your browser settings without losing access to your account.

Data Retention

Your transaction history and account activity stay on file for the duration of membership plus two years. After closure, we securely delete personal data unless local law requires otherwise.

Request Changes

Want to update your payment method, close your account, or request a data export? Email support or use the Account Settings page. We process all requests within five business days.

Frequently Asked About Our Terms

Withdrawals go back to the payment method you used to deposit. If you want to change your withdrawal method, add OVO to your Account Settings at least one hour before requesting a withdrawal. Our support team can help confirm the switch took effect.

Deposit and withdrawal limits depend on local law and your payment provider. DANA, OVO, GoPay and QRIS each have their own daily caps. Check your payment app or contact our support team to see your current limits.

QRIS deposits usually land in your account within one minute. If yours takes longer than five minutes, contact support with your transaction ID from your bank — we'll investigate and credit you if needed.

Only if they also have access to your registered phone number and email. Every login from a new device requires confirmation via SMS and email. Never share your password or save it in a shared browser.

Your account stays open. Inactive accounts are not deleted. However, we may limit access if we detect suspicious activity. Log in at least once every six months to keep your account in good standing.

Go to Account Settings, select Close Account, and follow the prompts. You must withdraw all funds before closure. Once closed, your account cannot be reopened — you'll need to create a new one.

This page covers the key points players in Surabaya and across Indonesia ask about most. The full legal document is linked at the bottom of every page. Contact our support team if you have questions about any specific clause.

Our Terms & Conditions: Your Account, Your Rights

Where to Go When You Have Questions

In-App Chat

Email Support

Account Settings

How We Protect Your Account and Your Data

Payment Data

Account Security

Withdrawal Verification

Cookie and Tracking

Data Retention

Request Changes

Frequently Asked About Our Terms

01 What happens if I deposit via DANA but want to withdraw to OVO?

02 Are there limits on how much I can deposit or withdraw each day?

03 How long does it take for my QRIS deposit to show up in my maminet wallet?

04 Can someone else access my account if they know my password?

05 What happens to my account if I don't log in for a long time?

06 How do I close my account, and what happens to my wallet balance?

07 Where can I see the full text of all the rules in your Terms?

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