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How maminet Protects Your Personal Information

Your account details, payment methods and gameplay history stay secure with us.

Personal data encrypted at restPayment info handled securelyYour account controls at any time
maminet How maminet Protects Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

We answer privacy questions and data requests through multiple channels. Write to us with your account details and what you'd like to know, and we'll respond within three business days. Our support team in Jakarta covers local time zones and speaks your language. Whether you want to review your data, ask how we use cookies, or request account changes, we're here to help.

Team online

Live Chat

Open the chat widget in the bottom right of your lobby or account settings. Our team responds during Indonesia business hours, 09:00–22:00 WIB, seven days a week.

Email Support

Send your privacy request to [email protected] with your account email and request details. We aim to reply within 72 hours with the information you need.

Account Settings

Log in to your maminet account, open Profile > Privacy & Security, and use the Data Request form to download or delete your personal data where local law permits.

HOW WE PROTECT YOU

Your Rights and Data Security Measures

maminet takes data security seriously. We use encryption to protect your login credentials and payment details as they move between your device and our servers.

Encryption Standard

All data in transit uses TLS 1.3 encryption; stored data is encrypted at rest using AES-256. Passwords are hashed and salted, never stored in plain text.

Two-Factor Authentication

Protect your account by enabling 2FA via SMS or authenticator app in Settings. Required for withdrawals and payment method changes.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser or account preferences.

Data Retention

Account and transaction records stay with us for seven years after your last login, as required by payment regulations. You can request earlier deletion of certain data.

Third-Party Access

We share data only with payment processors, fraud prevention partners, and support vendors who help deliver your account. They sign data-protection agreements.

Rights & Requests

You can request a copy of your data, correct inaccuracies, or ask for deletion where local law permits. Use the Data Request form in Account Settings or email [email protected].

Privacy Policy Questions Answered

Players often ask how we handle their information, what happens to their data when they close an account, and how to control their privacy settings. Read on for clear answers about data collection, retention, cookies and your rights on the maminet platform.

When you close your account, we disable login and deposit functions immediately. Your historical data—bets, withdrawals, support tickets—stays encrypted in our systems for seven years to comply with payment audit rules. You can request earlier deletion of non-essential personal data by emailing [email protected] with your account details.

Yes. Log into your account, go to Profile > Privacy & Security, and use the Data Request form to download your information. We'll prepare a file with your account details, transaction history and support records within five business days. You can also email [email protected] to request it.

We don't store your full payment card or bank details. DANA, OVO, GoPay and QRIS process those securely on their own servers. maminet only keeps a record of the transaction—amount, date, payment method type (not the account number)—so we can verify deposits and process withdrawals correctly.

We use session cookies to keep you logged in and analytics cookies to track how you use the lobby. Essential cookies can't be disabled, but you can turn off marketing and analytics cookies in your browser settings or in maminet Account Settings under Privacy Preferences. You'll still access the platform normally.

Only our support, fraud-prevention and payments teams see your data when they need to help you or investigate suspicious activity. We have strict internal access policies. Third-party payment processors and fraud vendors see only the information required to process your transaction or prevent fraud.

Contact our live chat or email [email protected] immediately with details of the suspicious activity. We'll review your login history, lock your account if needed, and guide you through re-securing your credentials. Change your password from a different device as soon as you report it.

No. We do not sell or share your personal data with external advertisers or marketing companies. We use your gameplay preferences only to personalise your lobby experience. Where local law permits, we may send you updates about promotions or new games via email or SMS—you can opt out at any time in Account Settings.